Privacy Policy

Privacy Policy

Last Updated: 10/02/2024

Introduction

At Speak with Penelope, we prioritize your privacy. We strictly adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC’s Personal Health Information Protection Act (PHIPA) to ensure the confidentiality and security of your health information. The details you share in this assessment are used solely to provide you with the most relevant and personalised care. We value your trust and are committed to protecting your privacy throughout this process.

Scope

This Privacy Policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events.

Consent

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us.

- Personal Information: Name, email address, phone number, and other identifying information.

- Health Information: Medical history, symptoms, treatment preferences, and other health-related information.

- Technical Data: IP address, browser type, device information, and other technical identifiers.

How We Use Your Information

We use your personal information for the following purposes:

- To assess your health needs and provide treatment.

- To respond to your inquiries and offer customer support.

- To send you updates, promotional materials, and other information related to our services.

Disclosure of Your Information

We do not share your personal information with third parties unless:

- It is necessary for the provision of our services.

- We are required to do so by law.

Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored in secure networks and is only accessible by a limited number of persons who have special access rights to such systems.

Your Rights

You have the right to access, correct, or delete your personal information. You can also object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is accessible.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

- Email: hello@speakwithpenelope.com

- Phone: 604-512-3379